Arguably the digital workplace isn't new, per se. We've been digital for quite some time. Over the years, the adoption curve has remained the same every time we roll out a new technology: a large spike in usage up front, followed by a plummet and then a gradual decline. Focusing on adoption isn't how you get people to use new technology. If you think adoption is the answer, you're asking yourself the wrong question.

Knowledge workers are in application and information overload. Acknowledging this and then assessing the landscape that users traverse can help put this into context. As we are asked to do more with less, the answer isn't necessarily to throw a new technology at the problem. Often, the problem is the technology rollouts that fail. How do you get an investment in the digital workplace to stick? There are several points to remember as you strive to answer to that question. Let's examine a few of them.